Refund policy

Returns & Refund Policy – ChillHeaven

Last updated: October 2025

At ChillHeaven, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging
  • You must provide a receipt or proof of purchase
  • The item must not be listed under non-returnable items

To start a return, contact us at:
📧 chillheaven.online@gmail.com

If your return is approved, we’ll send you instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If the item is defective, damaged, or incorrect, we will cover the return or send a replacement at no extra cost

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Include clear photos of the issue.
We will offer either:

  • A full refund, or
  • A free replacement

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, beverages, plants)
  • Personal care items (cosmetics, hygiene products, underwear)
  • Custom or personalized items
  • Hazardous materials (flammable liquids, gases, etc.)
  • Gift cards
  • Final sale or clearance items

Order Cancellation

You may cancel your order within 24 hours of purchase, as long as it hasn’t been shipped.

After shipment, cancellations must follow the return process.

Refunds

Once we receive and inspect your return, we’ll notify you by email.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note: your bank or credit card provider may take additional time to process the refund.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us via email.

Customer Support

📧 chillheaven.online@gmail.com
🏷️ ChillHeaven

This policy is designed to ensure fair treatment for both the customer and the business, in accordance with applicable U.S. laws and standard industry practices.