Terms of service

Terms of Service – ChillHeaven

Last updated: October 2025

Welcome to ChillHeaven (the “Site”).
By accessing or using this website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use the Site.

1. General Information

This website is operated by ChillHeaven (“Company”, “we”, “us”, or “our”).

Contact information:
📧 Email: chillheaven.online@gmail.com

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of those changes.

2. Use of the Site

You agree to use the Site for lawful purposes only.

You must not use the Site:

To violate any applicable laws or regulations
To infringe intellectual property rights
To harm or exploit others
To interfere with the operation or security of the Site

3. Products and Orders

We strive to display products accurately, but we do not guarantee that descriptions, images, or content are error-free.

Prices are listed in USD (unless stated otherwise)
Prices do not include shipping unless specified
We reserve the right to change prices, discontinue products, or cancel orders at our discretion

Orders may be canceled due to:

Pricing or listing errors
Stock issues
Suspected fraud or unauthorized activity

4. Shipping and Delivery

Processing time is typically 1–3 business days.

Estimated delivery times are typically 10–30 business days, depending on the destination and supplier.
Most orders arrive sooner than the estimated timeframe.

Delays may occur due to factors beyond our control, including customs processing, holidays, or carrier issues.

Tracking information will be provided when available.

5. Returns and Refunds

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

The item must be unused and in its original packaging
Proof of purchase is required
The item must not be listed as non-returnable

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For full details, please refer to our Returns & Refund Policy.

6. Limitation of Liability

To the fullest extent permitted by law, ChillHeaven shall not be liable for any indirect or consequential damages, including loss of profits, data, or business opportunities.

All products and services are provided “as is” without warranties of any kind.

7. Intellectual Property

All content on this Site (text, images, logos, graphics, etc.) is the property of ChillHeaven and may not be used without prior written permission.

8. Privacy

Your personal information is handled according to our Privacy Policy.
We take reasonable steps to protect your data but cannot guarantee absolute security.